Damaged parcel

Please inspect all parcels immediately and report any visible damage to the transport courier. If any ordered bottles have been broken during shipping, please contact us at info@grand.wine within 24 hours after receiving the parcel. Please take photos of the damaged bottles and the parcel.

Defective product

We believe in all the products we sell. Please contact us at info@grand.wine and explain your issue. In all cases the defective products are subject to our evaluation, or if needed, to the producers evaluation and without any guarantee of being accepted as defective. In all cases, if the product is in good conditions to be marketed again, or returned in the same conditions as it was delivered, the complaint is accepted and the product replaced or refunded.

If you open a bottle and find that it’s defective, you should keep the cork and take the batch number. Usually you can find it in the back label of the bottle. Then contact us at info@grand.wine. We may need to ask the cork back, and in those cases you can post it in a mail envelope to our address, which we will send you by email.

We will inform you of our decision once we have inspected the cork and either replace or refund the bottle, according to your wish.

Since we cannot control how you store your bottles, we will only accept complaints on defective bottles within 48 hours of the purchase. Items to be returned are subject to evaluation by our staff.